Shipping

We offer free shipping on all eligible items to provide the best value and convenience for our customers. These items will be clearly marked on our website. For larger, custom, or specialty products, shipping costs may vary depending on size, weight, and delivery location.

If your item is not eligible for free shipping, we are happy to arrange delivery tailored to your needs. Please contact us directly to receive a personalised shipping quote and discuss the most suitable delivery options.

Processing Times

All orders are carefully prepared to ensure quality and accuracy before dispatch.

• Standard items: Dispatched within 1–3 business days
• Made-to-order items: Require 5–10 business days for crafting and finishing

Please note that processing times may vary slightly during busy periods or due to high order volumes, but we always strive to complete your order as quickly as possible without compromising quality.

Shipping Locations

We currently ship Australia-wide, ensuring customers across the country can enjoy our products. If you are located outside Australia and are interested in placing an order, please contact us to discuss potential shipping arrangements.

Delivery Timeframes

Delivery times depend on the selected shipping method and your location.

• Standard shipping: Estimated 3–7 business days
• Express shipping: Estimated 1–3 business days

These timeframes begin once your order has been dispatched and may vary depending on courier services and regional delivery conditions.

Shipping Costs

We aim to keep shipping as simple and transparent as possible.

• Free shipping is available on selected items (such as coasters and smaller products)
• Custom shipping quotes are provided for all other items based on size and delivery location

For larger items, including furniture pieces, we recommend contacting us prior to purchase so we can provide an accurate and competitive delivery quote.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. This allows you to monitor your shipment and stay updated on its delivery progress.

Delays & Disclaimer

While we work closely with trusted courier partners, delivery times may occasionally be affected by factors beyond our control. These may include peak seasonal demand, weather conditions, or unforeseen courier delays.

We appreciate your understanding and patience in such situations and will always assist where possible to help track and resolve any issues.

Special Handling

All of our products are packaged with great care to ensure they arrive in perfect condition. Resin surfaces and timber finishes are protected using high-quality packing materials.

• Fragile items are securely wrapped and cushioned
• Additional protective measures are used for larger pieces
• Signature on delivery may be required for certain orders

Our goal is to ensure every item reaches you safely and in the same condition it leaves our workshop.

Lost or Damaged Items

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of delivery.

• Provide clear photos of the damaged item and packaging
• Include your order details for faster assistance

We will assess the situation promptly and work with you to find a suitable resolution.

Contact Information

For all shipping-related enquiries, custom quotes, or assistance with your order, please reach out to us at:

simmonstimberandresin@outlook.com.au