Privacy Statement

Simmons Timber & Resin is committed to protecting the privacy and confidentiality of all individuals interacting with our services. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all visitors, clients, and anyone who interacts with our services.

Collection of Personal Information

We collect personal and sensitive information to provide quality services. This may include:

• Name, contact details, and address.
• Service and product-related information.
• Billing, invoicing, and service records.
• Any information relevant to our services (with consent).

Sensitive information is only collected with your consent or when required by law.

Use of Personal Information

We use personal information to:

• Deliver and manage services.
• Communicate with clients and partners.
• Process orders, payments, and deliveries.
• Manage appointments and service delivery.
• Ensure compliance with legal obligations.

We never use your information for purposes unrelated to service delivery.

Disclosure of Information

We may share your information when necessary with:

• Service providers and partners (with consent).
• Government agencies, where legally required.
• Third parties in the course of service delivery (e.g., shipping partners).

We do not sell, rent, or trade personal information.

Storage & Security

We take reasonable steps to safeguard your personal information, including:

• Secure digital record-keeping systems.
• Restricting staff access to sensitive information.
• Safeguarding physical documents.

Information is retained only as long as needed for legal or operational purposes.

Access & Correction

You have the right to request access to your personal information and correct it if it’s inaccurate. Requests will be handled promptly.

Website & Online Enquiries

When visiting our website, we may collect non-identifiable data (such as IP address) to improve website functionality. Any personal information provided via forms or email will be treated confidentially.

Privacy Concerns or Complaints

If you have concerns regarding your privacy, please contact us directly. We aim to resolve any issues respectfully and promptly.